We at Greenway Health™ (“Greenway”) want to be transparent about our use of personal information, and we are committed to maintaining the privacy and security of any personal information that we collect or maintain through greenwayhealth.com (our "Website"). 

  1. Overview

This Privacy Statement describes the types of information that we may collect from you or that you may provide when you visit our Website, along with information about how we collect, use, maintain, protect, and disclose that information.

This Privacy Statement applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.

It does not apply to information collected:

  • Offline or through any other means, including on any other website operated by Greenway or any third party.

Please read this Privacy Statement carefully to understand our policies and practices regarding your information. If you do not agree with any terms set forth in this Privacy Statement, you must immediately cease use of our Website. By continuing to access or use our Website, you agree to the terms set out in this Privacy Statement. We reserve the right to make changes to this Privacy Statement at our discretion. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Statement periodically for updates.

  1. California Residents

If you are a California resident, you may have certain additional rights related to your personal information. Please see Greenway Health’s Privacy Notice for California Residents at the link set out immediately below. 

View Privacy Notice for California Residents

  1. Residents of other states 

If you are a resident of a state which you believe gives you certain additional privacy-related rights, please see Greenway Health’s State Privacy Law Notice

  1. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

  1. Information We Collect About You 

We collect several types of information from and about users of our Website, including:

  • Identifiers: such as your name, address, phone number, and IP address.

  • Customer records information: such as your name, address, phone number, credit card number, or government issued identification numbers.

  • Information that may be protected under certain state privacy laws. 

  • Internet or other network activity information: such as how you interact with Greenway’s websites, applications, or advertisements, and which may include your preferences and/or characteristics.

  • Inferences: which may include creating a profile about you, reflecting personal preferences, characteristics, and behavior.

  • Geolocation data: such as your broad location information that is derived from your IP address.

    • Professional or employment related information: such as work history or performance evaluations. 

  1. How We collect this information:

  • Directly from you.

  • Indirectly from you through automated technologies as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through chatbots, cookies, web beacons, and other tracking technologies.

  • From third parties. 

  • From your representative. 

  1. Information We Collect Through cookies and other Automatic Data Collection Technologies

For more information about how we collect and use Cookies, and other automated technologies, and certain rights that you may have related to such, please see Greenway Health’s Cookie Policy [add link]

  1. Chatbot functionality

Through our Website, you may interact with certain chatbot functionality. A “chatbot” or “bot” is a computer application that attempts to simulate human conversation, in order to allow people to interact with digital devices as if they were communicating with a real person. Chatbot functionality may be provided by a third party, and, therefore, such third party may have access to information about you based upon the information you disclose and/or your interaction with the chatbot. Additionally, through a chatbot tool, there may be links to third party websites or content. These sites or content referenced in a chat may not be under Greenway’s control. If you visit one of those sites or interact with the third party content, your data may be subject to such third party’s policies and terms. 

  1. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

  • To provide, support, personalize, and develop our websites, products, and services.

  • To create, maintain, customize, and secure your account with us.

  • To process your requests, purchases, transactions, and payments, and prevent transactional fraud.

  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

  • To help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.

  • To personalize your experience on our websites or applications and to deliver content relevant to your interests, which may include targeted offers and ads through our websites, third-party sites, or via email or text message (with your consent, where required by law). 

  • For testing, research, analysis, and product development, including to develop and improve our websites, products, and services.

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. For example, to verify your right to work lawfully in the United States, and perform our contracts.

  • In our capacity as an employer, to satisfy our legal obligations, provide employment benefits, and as necessary for Greenway’s reasonable business purpose in our capacity as your employer. 

  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

  • As otherwise described to you when collecting your personal information or as otherwise allowed for by applicable laws.

  1. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide, as described in this Privacy Statement:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To the government, or others, as needed to comply with laws or otherwise protect our interests or those of others.
  • In the event of the analysis of, or for conducting, a merger, sale, or other asset transfer.
  • To others with your consent.

  1. how we protect, and retain, personal information

We are committed to keeping your information secure, and we take reasonable precautions to protect your personal information from loss, misuse, or alteration. We maintain your information using reasonable administrative, physical, and technical safeguards. We keep your personal information as long as we need it to provide our services, comply with legal obligations, or protect ours or others’ interest. We decide how long we keep each category of personal information on a case-by-case basis, and retention periods are set forth in our internal records retention policy.

  1. Third party websites

Our Website may provide, or third parties may provide, links to other websites or online resources. This Privacy Statement solely applies to our Website. It does not apply to services offered by third parties, including websites and other online services to which our Website may display links. When you click on such links, you may be visiting websites or interactive services operated by third parties who have their own information collection practices. We do not have control over how any third party collects or uses information, so we recommend that you review their privacy policies to learn about their practices.

  1. HIPAA compliance

As a key provider of services and technology to the healthcare industry, Greenway has implemented programs to address the transaction standards and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). If you have any questions about HIPAA compliance at Greenway, you may send a request through any of the methods outlined in Section 15 of this document.

  1. changes to this privacy statement

Greenway Health reserves the right to amend this Privacy Statement at our discretion and at any time. Unless otherwise noted, any such changes will be immediately incorporated into this Privacy Statement, and the “Date Last Updated” below will show when the latest changes were made. You should review the page often to ensure you have the most up-to-date information. Your continued use of our website following any changes indicates your consent to the terms and practices described in the most-current version of this Privacy Statement.

As related to any updates, Greenway may periodically make updates to describe how new Web features may affect our use of your information and to let you know of new controls and features that we may provide you. Greenway will NOT apply changes to this Privacy Statement retroactively to information Greenway has previously collected.

  1. Contact information

If you have any questions or comments about this Privacy Statement, the ways in which Greenway Health collects and uses your information, or any rights regarding such collection or use, you may contact us at:

Phone: 1-855-343-7202
Website: http://greenwayhealth.com
Web Form link: https://www.greenwayhealth.com/consumer-privacy-request

Postal Address:
Greenway Health
Attn: Privacy Officer
4301 West Boy Scout Blvd, Suite 800
Tampa, Florida 33607

Greenway Health Privacy Statement

Last Updated: February 4, 2025