Providing high-quality behavioral healthcare requires the right tools to support both patient interactions and clinical workflows. With the growing demand for mental health services, providers need efficient, evidence-based solutions that improve screening, documentation, and care coordination.
Through its collaboration with HealthLinc’s Behavioral Health team, Greenway Health has introduced key enhancements to its Intergy® EHR Behavioral Health Screening tools, Greenway® Clinical Assist, and Visit Note—all designed to help providers deliver more impactful, patient-centered care.
Devon Jones, Chief Behavioral Health and Addictions Officer at HealthLinc Community Health Center, and Dr. Michael Blackman, Chief Medical Officer at Greenway, share insights into how these tools are shaping the future of behavioral health services.
Improving Screening with Greenway’s Intergy EHR
Early identification of behavioral health concerns is essential for effective treatment. To support this, Greenway has updated its Behavioral Health Screening tools in Intergy, providing clinically validated assessments that help providers detect concerns sooner and make more informed treatment decisions.
These updates follow recommendations from the American Mental Wellness Association and the American Psychological Association, giving providers access to industry-standard screening methods. The new functionality captures structured data, which supports health reminders, clinical alerts, patient progress tracking via flowsheets, and advanced reporting capabilities.
Embedding these tools directly into Visit Note has improved documentation and care coordination. Previously, providers relied on paper-based screening tools, which required manual scanning and made it difficult to track trends over time. Now, with structured data automatically incorporated into flowsheets, clinicians can easily track discrete data points, such as screening scores and symptom changes over time. This allows for better visibility into patient progress and more informed clinical decision-making.
Reducing Documentation Burden with Greenway Clinical Assist
Precise screening tools provide valuable insights, but efficient documentation remains a challenge for many behavioral health providers. Greenway Clinical Assist helps address this need by leveraging AI-driven automation to simplify notetaking, alleviating documentation burdens.
Clinical Assist is reshaping behavioral health documentation by capturing and organizing patient interactions in real time. The tool converts therapy sessions, assessments, and other clinical conversations into structured, privacy-compliant notes, reducing manual effort while ensuring accuracy. By automating this process, providers spend less time on documentation and more time engaging in patient care. This allows them to focus fully on therapeutic interactions rather than being distracted by notetaking.
Clinical Assist also provides customizable templates tailored to the unique needs of behavioral health providers, such as DSM-5 criteria and mental status exams. Behavioral health template models map directly to desired sections in Visit Note, making it easier for providers to record and organize critical patient information.
Supporting Behavioral Health Narratives with Visit Note
Accurate documentation is essential for behavioral healthcare, supporting clarity and continuity in patient interactions. While Clinical Assist automates transcription, providers also need structured documentation tools to maintain organized and clinically meaningful records.
Visit Note is designed to align with the behavioral health noting model, making documentation more intuitive and aligned with provider training. Because it reflects standard behavioral health documentation practices, it shortens onboarding time for new behavioral health professionals. This streamlined process allows providers to focus more on patient care rather than navigating complex EHR workflows.
At HealthLinc, Visit Note’s impact is already evident. Other departments have noticed its readability and logical structure, and they are now considering how to implement similar changes to enhance their own documentation and workflow efficiency.
Before Visit Note, medical providers found it difficult to interpret behavioral health notes and understand a patient’s concerns, goals, and interventions. With Visit Note, they can now review documentation with greater ease, gaining a clearer picture of the patient’s behavioral health journey. This improved visibility enables medical providers to reinforce behavioral health interventions, fostering stronger collaboration within integrated care teams.
The structured layout of Visit Note makes documentation easier to navigate. By improving documentation workflows, it helps providers maintain accurate and reliable records, allowing them to dedicate more time to patient care.
Conclusion
Greenway remains committed to evolving its solutions alongside behavioral health leaders. Through its partnership with HealthLinc and ongoing innovations, Greenway continues to drive meaningful improvements in behavioral healthcare—empowering providers with tools that simplify documentation, support clinical decision-making, and improve patient outcomes.
Contact us to learn more about how Greenway Health is advancing behavioral health.
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