COVID-19 Updates and Resources

Ensure business continuity for your practice during this time of uncertainty

Greenway Telehealth™

Available now!
Introducing the first tool in Greenway's virtual care portfolio: Greenway Telehealth™.

Fast financial relief starts here!

Get access to medical billing expertise in as little as two weeks to maintain cash flow and protect your practice’s financial health.

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Benefit from the CARES Act

Find out how the $2 trillion federal stimulus package — plus new regulatory changes from CMS — can benefit your practice.

Cares Act Benefits

Rethink waiting room policies

In the era of social distancing, what’s the role of the waiting room? Greenway clients share tips for limiting exposure.

7 waiting room tips

How prepared is your practice?

Take Greenway’s preparedness assessment to find out if your practice is prepared to meet the challenges we face today.

Take the Free Assessment

COVID-19 Small Business Loan Accelerator

Determine eligibility for financial assistance through the CARES Act and generate applications with this guided tool.

Get to the right programs faster

An Update from Chief Executive Officer Pratap Sarker

Dear Greenway community,

As we continue to monitor the status of COVID-19 here in the United States and around the world, we remain committed to meeting your needs.

Our clients are working to protect their communities and manage COVID-19 cases on the front lines. The Greenway team is here to provide our best support capabilities, as well as ongoing communication and updates as they become available.

We hope you will find this page a useful resource in this difficult time.

Best regards,

Pratap Sarker

Chief Executive Officer

Greenway Health

Contact Greenway

Sales/Marketing

As you implement COVID-19 contingency plans, Greenway is here as your trusted adviser to provide product information as you need it. Schedule a consultation or request a demo.

Schedule a consultation

Client Support

A registered user on your account may log in and submit a support case or live chat with a member of our Support team at My Greenway.

Get Support at My Greenway

COVID-19 client resource page on My Greenway

In light of the developing COVID-19 situation, this page provides a one-stop resource for pandemic-related communication. Here you’ll find:

Ongoing product updates
Product templates, technical workflows, and billing-related documents
All past email communications
Webinar invites and recordings
COVID-19 vaccine administration guides and information
Additional information as it becomes available

*My Greenway account access required

Visit the COVID-19 Resource Page

Solutions for COVID-19 business continuity

Health IT solutions to support your practice

As the number of COVID-19 cases continues to climb, your practice must manage a growing list of challenges and unknowns. Browse solutions and services that can help.

Introducing Greenway Telehealth™

Success with virtual care starts with an innovative solution

Introducing Greenway Telehealth™, a secure, HIPAA-compliant solution designed with an easy-to-use interface for both providers and patients.

Greenway Telehealth is being designed according to the specific needs of Greenway’s ambulatory care customers, and in particular, practices looking for a sustainable, long-term solution.

Available now!

Tell Me More about Greenway Telehealth

Patient engagement tools

Connect with patients using patient engagement tools.

Leverage patient engagement tools to answer questions, provide resources, and communicate with patients outside the office.

Use population broadcasting to reach your patients with COVID-19 updates, office closure notices, and other timely messages.
Appointment reminders help patients remember to keep their appointments and ensure your schedule maximizes your time.
Use recalls to remind patients to come back for follow-up appointments.

Medical billing partnership

Partner with a medical billing service to ensure stability.

To fortify your financial standing, partner with a billing service that doesn’t take sick days. Greenway Revenue Services provides billing expertise, consultation, and insight to guide your practice.

Tap into our billing process expertise to optimize your workflows and improve revenue.
In-depth analysis identifies trends and tackles root causes to guide your practice toward improved financial performance.
A dedicated billing partner can provide continuity in the event of employee absences and allow billing staff to focus on other priorities.

Cloud-based solutions

Ensure data security with a Cloud-Based ehr.

In a turbulent time, you don’t want to worry about data security risks.

A cloud-based EHR keeps your practice data in the cloud.
Your data is protected by anti-virus software and 24/7 real-time monitoring.
Access records anytime, anywhere — an advantage for staff members working from home.

Chronic care management

Build your billing knowledge — from the basics to billing for COVID-19

Watch to learn about these topics:

Billing basics — including tracking delinquent claims, managing denials, increasing clean claim rate, and other metrics to help you track performance.
Billing tips for COVID-19 — including payer timetables for reimbursing telehealth visits, maintaining your revenue stream despite decreases in volume, and scheduling considerations.
Working with a third-party biller — tapping into specialty knowledge and payer expertise.

"Working together, we will defeat this invisible enemy and our countries will emerge from this crisis stronger for it—knowing that preparing for such crises must always be one of our top global health priorities."

HHS Secretary Alex Azar

World Health Day statement

Up-to-date resources from the CDC

Below is a curated collection of information and resources provided and maintained by the Centers for Disease Control and Prevention (CDC), an agency of the U.S. Department of Health and Human Services (HHS).